Frequently Asked Questions
Placing an Order
We’re happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page after a specific size is selected. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Email Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, styling tips, future sale details and exclusive offers.
Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, promo code must be entered at online checkout. Taxes and shipping are excluded from discount. No adjustments to prior purchases. Not valid for cash.
At Meison.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. Please call 817-952-9868 to place your order or email your inquiry to firstname.lastname@example.org.
Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers, gift card, credit card, and loyalty program offers.
Final Sale Items are not eligible for price adjustments. Please contact our customer service team at email@example.com. for assistance with price adjustments and be sure to include your order number.
Meison does not offer price adjustments on any full-price and/or sale merchandise for prior purchases.
Out of Stock
While we do our best to make sure our website reflects what’s stored in our inventory. Please note that updates may be delayed during special events or promotional sales. If you’d like to confirm whether an item is available, or if it will be restocked, please contact our Customer Service team — we are happy to help!
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to firstname.lastname@example.org, be sure to include your order number and any available photographs. We will contact you with next steps.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and Klarna. US Domestic orders are charged when the order ships and International orders are charged upon order placement. For questions regarding payment via Amazon Pay, please log in to your Amazon Pay account. For questions regarding payment via PayPal, please log in to your PayPal account.
Did you place an order and are already seeing a charge on your bank account? That’s an “authorization.” This is a common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double-check the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these accurately.
We are sorry that we had to cancel your order. Unfortunately, our payment approval system declined your transaction for potential fraud. This system is designed to protect us from fraudulent orders and you, the customer, in the event someone has accessed your information without your knowledge. Regrettably, the system sometimes gives us false negatives. If you want to try again, consider using Paypal to check out. We have seen many customers have success using this method. You do NOT need to have a Paypal account; you can check out as a guest. As always, feel free to contact us directly for additional support.
All orders are fulfilled by our warehouse, located in Texas, within 1-3 business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.
We try to send your order confirmation email within moments of placing an order. If you do not receive an order confirmation email within 12 hours of placing your order, please check your spam to make sure it has not ended up there. If you cannot locate your order confirmation, don't hesitate to get in touch with our customer service team to retrieve the order information and ensure that the order was received.
We ship to all contiguous 50 states within the United States.
US Domestic Standard Shipping
All standard orders are shipped via FedEx, UPS, or USPS. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 8 business days, depending on the destination.
US Domestic Expedited Shipping
All expedited orders are shipped via FedEx, UPS, or USPS. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1-2 business days, depending on the destination.
PO Boxes & APO/FPO/DPO Addresses
PO Boxes and APO/FPO/DPO addresses are only eligible to ship via Standard Shipping via FedEx, UPS, or USPS. Orders shipped to a PO Box or an APO/FPO/DPO usually arrive in 3 - 8 business days, depending on the destination.
Shipment Processing Time
All orders shipped via US Domestic Standard and International deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.
US Domestic Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Monogrammed leather products may take additional time to process. Please note that expedited shipping does not apply to items that are out of stock. Our Misook Experience Managers will contact you if there is any delay with your order.
All orders will be processed once the credit card authorization and verification have been obtained. All US Domestic credit card orders are charged when the merchandise has shipped. International credit card orders are charged when the order is placed.
Orders are not shipped on weekends or holidays. Misook is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours.
MEISON STUDIO accepts unworn merchandise with the receipt and original tags attached within 30 days of purchase. We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. All returned merchandise must be in new and unused condition. Clearance/final sale items cannot be returned or exchanged!
Please visit our Returns Center for more information.
Personal Styling Services
To personalize the shopping process, we offer complimentary styling appointments with experienced professional stylists, both in-store and virtually, to help guests find and pair the perfect styles across our collections that fit their unique life and style needs.
Guests can peruse and try on samples from our latest collections, then purchase their personalized picks online. Each of our stylists is an expert in working with our five high-end brands: Misook, Ming Wang Knits, Jones New York, Kasper, and Masai Copenhagen.